Frequently Asked Questions
Your guide to shopping the latest in electronics and specialized tech.
What is the typical delivery timeframe for my order?
Most orders are processed within 24-48 hours. Standard shipping typically takes 3-7 business days, while specialized imported components may take 10-15 business days depending on your location.
Are all products sold on Tanotis genuine and under warranty?
Yes, we only source 100% authentic products from authorized distributors. All electronics come with a standard manufacturer's warranty, the details of which are included in your product packaging.
What is your return policy for electronic components?
We offer a 7-day return policy for items that are defective or damaged upon arrival. Please ensure the product is in its original packaging and has not been soldered or modified.
Do you provide technical support for the gadgets I purchase?
While we provide comprehensive product manuals and specifications, we recommend consulting a certified technician for complex installations. Our support team can assist with basic setup queries via email.
Which payment methods do you accept?
We accept all major credit and debit cards, UPI, net banking, and popular mobile wallets. All transactions are processed through secure, encrypted payment gateways.
Can I track my shipment in real-time?
Absolutely. Once your order is dispatched, you will receive a tracking ID via email and SMS which you can use on our 'Track Order' page to see live updates.